1. A-Z Video (Trial video) 
In this 30-minute video, we will run you through all the processes in their logical order. You
will
learn a lot of new words and terms but don’t worry, during the course we will analyze them and
tell
you in detail what they all mean. 1 lesson.
2. Introduction to Logistics
In this video, we will define what Logistics and Trucking Industry is. Simply put, the essence
of
Logistics is finding optimal ways to move a product along the supply chain: from the
manufacturer to
the final recipient. 1 lesson.
3. Business Participants - Carrier
To learn how everything works, you need to understand who the participants are, what are their
main
priorities and fears, and how the Dispatcher interacts with them. Studying these elements would
give
us a complete picture and give us a better perspective. 9 lessons, 7 home assignments.
4. Business Participants - Broker
In this video, we will examine the Broker’s business side. Who is a Customer, and a who is a
Broker?
How do Customers and Brokers Interact? 2 lessons, 2 home assignments.
5. Time, Distance, Road
In this video, we will learn how to calculate a truck’s travel time and explore the
peculiarities of
big cities and hard-to-pass areas; freeways, highways, interstate roads, and time zones. We will
discuss each location, its quirks, what kinds of goods usually get transported through them, and
time
zones. 6 lessons, 5 home assignments.
6. Trucks and Trailers, Commodities
In this module, we will talk about Class 8 Trucks, the types of trailers, and their
characteristics.
We will also talk about commodities. 3 lessons, 3 home assignments.
7. Dispatcher’s Workflow
Consolidating the studied material and switching to an actual work environment requires
explanations
of how a Dispatcher’s workflow is structured. 1 lesson.
8. Tools
In this video, we will learn about all the main tools available to a Dispatcher. Namely: Load
board,
Phone APP, Gmail, Telegram, LoadOption, Google Maps, PDF Editor, VPN. 8 lessons, 4 home
assignments.
9. Meet the MC and Driver
The dispatcher needs to know the answers to a broker's possible questions during the
negotiations in
advance. It is crucial to analyze the MC Carrier you intend to work with. Once the Dispatcher
gets all
the info about their MC, it's time to get to know the Driver and find out all the details. 2
lessons,
2 home assignments.
10. Weekly Plan
As you already know, weekly schedules represent the most convenient timeframe for working in
this
system. What do you need to plan ahead? You need to know everything about the Driver! A driver
is a
resource with preferences. Know the Planning Tools and how to use them. Know the Market and its
features. Use the Planning Methodology. 4 lessons.
11. Finding Freight
Looking for loads is the main task of the dispatcher. The most important thing is finding the
appropriate load for the best price possible. The dispatcher starts searching for loads based on
his
estimated plan. Getting a good load requires filtering out the load-board, calling brokers, and
checking them for factoring. While this process shouldn’t take too much time, it may vary from
case to
case. 3 lessons,2 home assignments.
12. Negotiations
Mastery of conversation and negotiation skills are essential for any Dispatcher. The final price
for
each Load Is booked, depending on how well the negotiations with the broker went. An experienced
Negotiator will be able to score the highest price in hot zones and bring the price up a bit
where
others would simply take the load without bargaining. Moreover, a dispatcher with superb
communication
skills can establish long-term relationships, which could elevate him to a whole new level in
the
industry. 3 lessons, 1 home assignement.
13. Paperwork
The load has been booked, and now we have to do a Setup with the broker - that is, if our MC
haven’t
worked with the Broker’s company yet and it’s their first time booking with them, otherwise we
get the
Rate Confirmation straight away. As we know, the Carrier Packet with which we do the Setup
consists of
the following documents: MC Authority, W9, Certificate of Insurance (COI), Notice of Assignment
(NOA),
References. 4 lessons, 4 home assignments.
14. Dispatching the Driver
You need to dispatch the Driver to complete the delivery. Proper and competent dispatching is
the key
to a good relationship with the Driver. Let's take a closer look at how we can convey
information to
the Driver. 1 lesson, 1 home assignment.
15. Transit
In this module, we will discuss three stages of transportation: Pick-Up, Transit, and Delivery.
3
lessons, 2 home assignments.
16. Accounting
One of the most important activities of any company is accounting. It’s how the MC owner and the
company get paid. Sometimes it’s the owner of the MC or a dispatcher who handles bookkeeping,
but in
most cases, it’s the job of a dedicated Department. 1 lesson, 1 home assignment.
17. Real Dispatching Cases
Let's go through some actual load booking cases. 1 lesson.
